Sears Complaint - Delivery
OTTAWA, ONTARIO -- My delivery of a King mattress will be scheduled for Sat 31 Jan 09. To ensure that my floors and carpet are not damaged or soiled, I called Sears Delivery, Canada to question if some material will be used to protect the floor. I am very disappointed as the answer was they cannot take off their shoes (that's fine) and indicated that it is the responsibility of the home owner to protect their own floor (that's not fine). The gentleman that I was speaking with explained that having material on the floor may cause injury to the delivery personnel. I questioned the liability of injury with the home owner providing the protective material. This was not answered. I asked for the gentleman's name (did not get his name) and I was transferred to customer service and the same answer was given to me. I was told I am responsible to report, to the delivery personnel on the spot, if I notice damages/dirt on my floor and carpet.
My disappointment is why can't the delivery personnel wear some kind of felt shoes over their boots or find some method to avoid potential damage to the floor? We paid for the delivery of our mattress, where is the quality of the delivery service?