Target Complaint - Management Sucks
CICERO, NEW YORK -- I was in Target last week and me and my fiance were looking at audio CD's in the audio section to take on vacation with us. We saw a George Michael 2 disc set that looked really cool and we decided to buy it. Little did we know the Audio CD was sold out and someone had stocked the DVD version of the disc (which contains video's and won't play in our truck radio) in the audio section.
We found out that we had bought the wrong version of the disc after we got outside in the parking lot and I loaded the disc in the player and it wouldn't work. Since we never left the parking lot, we brought the DVD to the customer service desk and told the girl someone had wrongly stocked the DVD's with the audio CD's and we want our money back because it won't work in our car.
The girl said she was sorry but it was company policy to allow exchanges only for the SAME product if the package is open. I politely asked her what good will that do me if it won't work in my cd player in the truck? I told her someone had wrongly stocked the DVD in the audio section and I'm not paying for their improper stocking. Little did she care and she then started quoting me half truth laws about copyright and NY State and how they can get fined 100k for taking back opened audio packages. blah blah blah
So after I realized she was an idiot, I asked for the manager who turned out to be just a electronics team leader who was completely rude and could care less that this item was wrongly stocked in his dept. He even admitted that they were out of the audio CD and the only thing he had was the DVD which they stocked in the Audio CD section (which HE says they do sometimes). I told him I wasn't leaving without my money and he laughed at me and said there was nothing he could do for me. So after I told him to go take a leap I asked for the 800 number to customer service so I could complain.
I called, told them my situation and they asked me to hand my phone to the team leader. They explained to him that a store must take back a DVD, Audio CD or Software item if it doesn't play in our electronics equipment. He then continues to doubt the customer service lady on the phone (like I'm a liar or something) and hangs up on her and rudely gives us a refund.
First, I was in retail for over 15 years and I knew what they were quoting me about laws and copyright were wrong, but since I've been out of the loop a few years I didn't know if something had changed. I find it baffling how these managers are so ill trained and so rude and willing to lose a customer for life over a $27 item. I will never shop at Target again and neither will my family. I don't like Walmart but since they are right across the street, I will go there for now on. I have spent over 2,000 at target in the last 6 months and they will never receiver another penny from me.
P.S. My brother was also in the same store last week and he asked for help in furniture and it took over 1/2 hour for someone to help them. He will also NEVER shop there again and will make the switch to Walmart and other local stores.
P.S.S. After our incident, I started thinking back about all my trips to this store and not ONCE did an employee say HI to me when I walked by them. NOT ONCE! I find that quite disturbing and only heightened my anger towards a company and store that I spent a lot of money in and gave me a hard time returning a $27 DVD.
P.S.S.S. I also took note from walking around Target that whoever merchandises their stores is out of touch with what the people want. 25% of the endcaps in this Cicero, NY store were half empty or had open spaces on several of the shelves. During the NFL playoffs before my incident I went in to buy soda and snacks and I could not find one endcap with family snack food during the busiest sport time of the year. Either they are in trouble or management is out of it.