Wachovia Corp (Car Loan Dept) Complaint - Very Unprofessional, Rude And Want To Be Intimidators
I have owned the car for over 2 years and never missed a payment since I have my payments set up through my personal bank to go out automatically. I realized a month late that the Wachovia car loan payment didn't go through so I re-set up the payment and had 2 payments going out the next date.
I receive a call saying that I am behind 2 months and that they are going to take my car if I do not pay it immediately, I tried to explain that my bank was currently processing the payments and they will be there within 2-3 days, the employee then tells me I have to speak to his supervisor.
The supervisor gets on the line after 10 minutes and is VERY RUDE, trying to be intimidating telling me it is going to cost me a lot to get my car back if the payment is not received RIGHT NOW and he is very accusatory. I then went on to ask for his manager/supervisor and he said "that is me so no you can't talk to anyone else".
We call back to file a complaint and the customer service on the main number from the web site told us we had to talk to him again, we tried and we on the phone for over a 1/2 hr and no one ever came on the line.
I hope that you read this before you begin a working relationship with Wachovia in any aspect because if you are late even 2 days you are going to be harassed and threatened.
I HOPE NO ONE WORKS WITH THEM AGAIN.