Jitterbug Informative - Jitterbug is great - Customer service
OREM, UT -- I am employed by Jitterbug, I am a customer service representative I have read some of the reviews of our phones and customer service, I must say that I am a little shocked.
A few of the reviews are addressing the issue of having a phone returned to them or awaiting the return of a phone that needed to be reprogrammed. The dept that handles those issues are not near us, they are located in another state, its not like we can walk into the next room and ask what is happening with a particular order, I wish it was that easy, what we do have to do is send a follow up to that dept (via email) and they get back to us then we contact the customer.
As for the customer service issues, I apologize if you have received a difficult CSR, please keep in mind that some of our customers can be difficult, sometimes it is hard to remember that it is not personal, sometimes just one difficult customer can affect your whole day, making you not happy and helpful to the next customer, for that I do apologize.
I have to say that for the most part, I love my customers, they are very nice and listen and appreciate the advice that I give them in regards to their Jitterbug.
I hope if you call Jitterbug, that you get me to help assist you, if not its okay, we have many great agents that love their jobs and have the knowledge to help you.
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