Sears Complaint - Master Protection Agreement Means Nothing
RICHARDSON, TEXAS -- I purchased my 51 inch rear projection Hitachi at Sears about 3 years ago with a master protection agreement. In that time I have had a recurring problem of the screen going white, pink, green or black. The first call I made was about the problem was right after I received the TV. The lady on the phone told me it was a common problem with the cable provider and not the TV. A year later I moved and had a different cable provider and different cable box. Of course the problem kept occurring. So I called Sears and the technician had no idea what the problem was. Needless to say the technicians have continued to to come out and not figure out what the problem is. When I called to have my TV replaced I was told that the technician visits were considered adjustments, not repairs and my TV could not be replaced. I spent an additional $200 for this master protection agreement only to have to take 6 days off of work and have no resolution to my problem, except a $50 gift card for my trouble around Super Bowl time.
Seriously? I will never buy anything from Sears again. Their products are a joke.