Phoenix Super Shuttle Company Complaint - I Missed The Flight - Super Shuttle Service
PHOENIX, ARIZONA -- I am a passenger of Supershuttle. My flight is Jan 26 8:00am 2009 from phoenix airport to Beijing and before that I booked the Supershuttle through the phone. A guy answer the phone and I told him all my flight information. Then he asked me whether my flight is international one. I said yes and at the same time I told him that I would take my plane in terminal 2. Then he said shuttle will pick me up at 5:50 in the morning. I thought it was too late, but I don't have a lot of experiences about take the plane and I believe Supershuttle very much so that I say nothing about the time. At that day, I waited in front of my apartment till 6;00am it didn't appear. Then I make a phone call to shuttle. At 6:11am a shuttle came here to pick me up. What's worse, after he picked me up he picked two more passengers, when I arrive airport, it was 7:06am. In addition, the driver put me in the wrong terminal. My flight is northwest airline but is operated by Alaska airline. About this problem I've told the drive, but he said I should go to terminal 3. Anyway, when I found the mistake and arrived terminal 2 through the airport bus, it was already 7:25am and my flight would take off in 35 minutes. They didn't allowed me check in and they said even the domestic flight cannot check in at that time. Actually, no matter it is international or domestic flight, no matter it is terminal 2 or 3, when the shuttle arrive airpot, I already didn't have enough time to check in.
Now I have to rebook the ticket and pay extra $225 for that. I hope shuttle company can help me compensate it. It really bring a lot of trouble for me. First, Jan 26 is the new year day in China and I want to celebrate this day with my family. It is the most important festival in China like the Christmas day in America. But now I have to wait one more week to go back home. Second, the earliest ticket I can rebook is at Feb 4th, but I only lease my apartment at the end of January. I don't now where I can stay in next month. I am a student in China and this is my first time to take the plane alone, when I known that I miss the flight I feel so helpless. I believe Supershuttle so I chose it to send me to the airport, but I am in the plight now. I believe America is a fair country, I try to connect shuttle through the phone for many times, but the only thing they ask me to do is waiting. I hope you can help me when you read this email, and thank you very much.
But no one reply to this letter till now.