Every Christmas I have a lengthy stay at Comfort Suites in Denton and this year hoping for a cheap air fare I double booked the rooms until I new exact dates of arrival and departure. Well my American Express bill arrived and I am billed three times (@$100 a night) for "No Show"
I actually stayed for 10 days, I notified them at the desk when I checked in of the double booking and even contacted by telephone of the situation BEFORE my arrival. Now here I am..having to pay 3 separate "no show" fees. The Manager will not even take my telephone call to hear my explanation and he is standing on his decision I "no showed" for three extra reservations and I am to pay for it.
So I am paying an extra $300 dollars (+/-) for "no show" penalty.
Before I arrived to the hotel I called by telephone in advance of the exact arrival dates and again when I arrived made a "in person" explanation of this...this is robbery, I feel I am stuck to pay and have no recourse. What can I do?
One thing is sure...They have lost me and my family as customers now after many years of frequent reservations it comes to this?