Cellular Service Companies Informative - Dealers vs. Corporate Stores

Review by 68167 on 2009-02-01
ORLANDO, FLORIDA -- I work as a retail sales associate for a popular cell phone company. I'd like to take a moment to point something out, as it is often the root of the abuse and attitude I endure from customers throughout the day.

When you approach a store representing your particular cell phone company, take careful note of the sign out front. The sign may state just the name of the company (indicative of a corporate location), or it may state the name of the company, with a sub-caption of "Authorized Dealer".

It's crucial to understand the difference. Authorized dealers are independent businesses who have a contractual agreement with corporate to handle business on corporate's behalf. They often times are able to take payments for service, sell phones and accessories, and begin/terminate service for customers. This contractual agreement is in an effort to drive traffic to their own store, while relieving the corporate locations from some of the customer flow. They operate under their OWN business name, and thus have the right to establish their OWN return policies for products purchased through them, even if that means there ISN'T one. They also have the right to charge different fees for services they provide (ex. Dealers for the company I work for often charge $10 to switch service between two handsets, while we do so free of charge at the corporate locations).

One business will not provide you a refund for a product that you purchased at another. The argument of "Well I expect *cellular company* to be the same no matter where I go!" is purely superficial. All I can do is try to educate those who are uninformed/misinformed on the aforementioned information, though I rarely have any success.

Thank you..that's just my3cents! Happy talking!
Comments:2 Replies - Latest reply on 2009-02-01
Posted by tnchuck100 on 2009-02-01:
Thanks. Good information for people to know.
Posted by S. on 2009-02-01:
I kind of thought that's the way it works, but it's good to hear it from somone 'in the know.'

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