Frontier Phone and DSL service in WV Complaint - Frontier Phone And Internet Service

Review by NO CHOICE on 2009-02-01
COWEN, WEST VIRGINIA -- Frontier phone and internet service has a monopoly where I live in Central WV, we couldn't get another phone service in my area if we were to buy the telephone poles ourself, we are paying $121.90/ month for BASIC PHONE SERVICE and their sorry version of DSL (the DSL alone is $49/ month)and if your a day late on your payment the local tech's begin ''monkeying'' with your phone package, such as turning off your caller id, slowing down your connection speed from the local office and so forth, and thats not the best part which has happened just recently, we called frontier trying to cut our phone cost, and what seemed to be a nice representative told my wife 4 different times that our "new package" would not cost us over $80 which included DSL service, well we got our first bill on this "new package" and its $121.90....what can a person do about this????
Comments:2 Replies - Latest reply on 2009-02-01
Posted by Anonymous on 2009-02-01:
A friend used to live in Welch. He had the same problems with Frontier. On my advice he called and threatened to cancel. Then a miracle happened. Within 48 hours the DSL was running without problem and his phone bill was slashed in half.
Posted by S. on 2009-02-01:
Funny how some of these companies can find a solution once they hear the word 'cancel,' right, PB?

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