DirecTV Complaint - The poor service DirecTV has been offering me
JACKSONVILLE, FLORIDA -- Few months ago I signed a service agreement with DirecTV for the satellite TV with a DVR box. I couple weeks after the installation the DVR stop working and my nightmares with the DirecTV customer service began. The DirecTV support admitted they have problems with the DVR system they offered, but DirecTV engineers were already working on the problem. Of course my reaction was, if the DVR is not ready for consume I want to cancel the service. Well, said the representative, you have signed a 2 years agreement and to cancel it, a fine of $480 applies. After 5 months finally they decide to replace the DVR, but only if I paid $72 for the technician visit. When I refuse to pay they say that either I paid or no service. Then when I threatened to go to court, Direct representative offered a deal: She said, "you pay and we reimburse the same amount in 6 installments". To avoid more stress I accept and paid. So far I have not received the reimbursements as promised by the customer service. When the technician came home and saw the DVR, he promptly said that that model was a lemon and he would install the new model. To make things worse the new DVR also has problems and need to be reset often, but the fast forwarding function, most of the time, forwards to the end of the program. Needless to say it's useless. I'm giving DirecTV one more chance to get things right, after I'll be putting a formal complain with better business bureau..
My advice for those considering DirecTV; before doing business with DirecTV make sure to put in writing the conditions to be able to discontinue the service in cases of poor service; being it poor equipment, poor signal, etc.. without penalties.
The only and only reason I'm still DirecTV customer is because of the steep fine (and it quite possible I'm not the only one).