Conn's Appliances Complaint - Never Shop Conn's!!!
HOUSTON, TEXAS -- I will start this review by stating that this is my first (and LAST) experience with Conn's appliance store.
My husband and I have been shopping for a new TV for some time, we found the exact TV we wanted at Conn's for an amazing price. We live in Central, TX and the closest Conn's store that had our TV was located in Houston, TX. We called the Houston Conn's store and told them our situation, we lived 3 hours away but really wanted this TV, we were told as long as we showed up that day the TV was ours and that our sales representative would hold it for us, we offered our credit card number but were told it wasn't necessary. My husband was in love with the TV, so we packed up myself, my husband and our 4 year old son for a road trip, borrowed a truck and drove 3 and a half hours to Houston, TX. Upon arriving we waited 15 minutes for our sales representative to wait on us. He then had us go and sit at a desk, after typing in several numbers in his computer he said "well, we have a small problem." By small problem he meant that they didn't have our TV.
He then started to try to sell us a completely different TV at a no way discounted price. ($100 off when the TV was more than $800 more expensive than the one we wanted) He then went on to explain that he understood our frustration and that now we probably "just wanted anything." I informed him that we didn't want anything, we wanted the TV we came here for, not anything. He then told us that it was OUR fault that he didn't have our TV because we hadn't given him a credit card number when we called to ask about the TV, I then informed him that we had offered a credit card number and we were ASSURED that as long as we arrived that day that we would get the TV. He said he was sorry for the miscommunication and then went on to assist other customers and to chit chat with co-workers.
I asked for the managers name and district managers name and phone number and we left to make the long trip home angry and without our TV. After spending most of our afternoon there we arrived home at 11pm.
I called the warehouse that stores Conn's TV's this morning and was informed they have two of the TV's we wanted at their warehouse and if our sales person had taken our money we could have picked it up from the warehouse the same day. For all of you thinking about going to Conn's for ANYthing, buyers beware!!! I was also listening to Conn's "policies" while I was on hold this morning and was surprised to learn that "if we don't have something in stock we will give you the next size up at the same price."