Olive Garden Complaint - I Sure Did Get Treated Like Family!
TEMPLE, TEXAS -- My co-workers and I were so excited when a new Olive Garden opened up in our town, we had been going only on special occasions to an Olive Garden over 30 minutes away.
Our excitement has died down considerably as going and eating at this location is much like playing the lottery when it comes to service, and we are usually on the losing end.
On this particular Friday afternoon we were coming up on the end of a very stressful week at our job and wanted to treat ourselves to a nice lunch.
When we arrived we were promptly seated and given menus. We then had two separate servers come over and introduce themselves, one of them we never saw again. Our drinks arrived several minutes after we ordered them and we were all slightly confused when the waitress stood at one end of the table and had us pass the drinks to the 8 plus people sitting at our table. We shrugged it off and decided what to order. After we ordered she brought one salad to our large table and when we requested another one for the other end of the table she informed us that there are unlimited refills on the salad.
We informed her that we knew the salad was unlimited but we would like to have one salad per 4 people at each end of the table. At this point we were a little annoyed but it wasn't enough to ruin our experience at one of our favorite restaurants. This was of course until she brought out our food, (our HOT food) and had us pass plates. She then refilled our drinks and AGAIN had us pass them down the table. The best part came when she brought myself and another person at the table's drink she said "I can't remember which ones diet and which ones regular, is there a way you can tell the difference?" To which I replied "I guess we could taste it" she then said "whatever" very loudly. After recovering from our shock we flagged down a manager that was making the rounds asking certain tables if their experience was good.
I explained to him the situation, he looked shock and assured us we would take care of the situation and that he was very sorry. He offered no discount, no free dessert, nothing, whatever. Our server then came back to give us our checks and pick up our plates, she didn't say two words to any of us. She THEN asked us to pass down the entire tables dirty dishes to her so she could put them on her tray. I almost lost my cool, she then handed out everyone's bill and walked away. At this point I was furious, and was going to talk to the manager AGAIN on our way out the door. She then brought us back a stack of our credit cards in the folders they put them in, she then SAT the stack in the middle of the table and told us she didn't know who's was who's and walked away. After signing our credit card slips and leaving I stopped and asked for the manager again. I then told him what had happened.
He again looked concerned and said "I will take care of it" at this point my co-workers and I were furious AND confused, wouldn't you offer something to a customer who just told you they had an awful experience at your restaurant? Instead he stood there, I finally lost it and asked how are you going to handle the situation, you told us that before and then we ended up busing our OWN table? He then ASKED us what we wanted. I walked out of the building as he then gave 4 of my co-workers a $5 gift card each. I feel like our $5 gift card was more like a tip for serving and busing our own table at a restaurant.
I don't know that I would even do this to family, but you certainly don't expect to do it at a restraint where you are paying not only for food but for service.
I have since given away my "tip" as I will not be returning to Olive Garden for a long time.
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