Sovereign Bank Complaint - Harassment from bank tellers
I have a business checking account with this bank. For over a year four particular bank tellers have harassed me every single time I walk into this one branch here in town. They either try to sell me a line of credit or a personal checking account. During any given incident I will say no continuously but they continue talking. Each and every time I walk in the same people give me the same offers. I have repeatedly asked them to stop but the offers just keep coming. I do not notice them doing this to customers in line in front of me and I have not experienced excessive offers beyond what's typical from banks I've used in the past.
Bank tellers earn commissions from upselling and are often held to sales quotas, usually on a quarterly basis. As a business owner myself I understand this completely. Even I try to upsell to my customers but I would never harass them or engage in the practice of predatory sales techniques.
One teller was pitching me a personal checking account and another teller actually interrupted and told me she was offended because she had tried to make the same offer first. There was also a time when I flat out ignored an offer for a line of credit and looked away from the teller. I was met with a rude "Hello?" comment. This came after I have told this one individual to stop making offers countless times.
If you have a complaint about Sovereign bank, you should do the following as I have done:
Send a letter to:
ATTN: Executive Complaints
1130 Berkshire Boulevard
Wyomissing, PA 19610
Then, go to http://www.bbb.org and use the pulldown menu that says "I am..." to select "Consumer". Then click the link that says "File a Complaint".
After that do some Googling or make a phone call to find out the web site for your state's department of banking. File a complaint with them as well.
If you feel you have incurred enough monetary damages to constitute a lawsuit (related to their excessive overdraft fees which is not my case but I have read complaints about that), contact a lawyer to see if you have a legitimate case for litigation.
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