Pepsi Cola Complaint - Pepsi Stuff Promotion Ripoff
You know, maybe I'm just stupid. I guess that's the case, because I honestly don't remember seeing anywhere where it said that the Pepsi Stuff promotion ended on December 31, 2008. Oh, I believe it was out there...in tiny little writing so small that an ant with bifocals would have a hard time reading it. But answer me this...if the promo is over, why is there still product EVERYWHERE (like Walmart, for instance) that still contains the caps?
Okay, forget that though...my bad. My stupid, my didn't read the fine print.
But what REALLY irks, irritates, and just plain pisses me off is that THEY TOOK THE POINTS I HAD BANKED WITH AMAZON!!!!!!!!!!!! How is this cool? How does this endear Pepsi drinkers to the company, I ask you?
See, I've been a loyal Diet Pepsi drinker for a long time. And with this Pepsi Stuff promotion, I was lovin' it even more, because unlike other cola company promotions, you only had to have 5 Pepsi Stuff points to download an MP3 from Amazon. And they had some GREAT music! Walmart would have other brands on sale and Diet Pepsi would be full price and I would STILL pass right by the sale stuff to get the Diet Pepsi, because of the Pepsi Stuff promotion. I would build up a couple of cups full of bottle caps, then one day when I had a free minute, I would enter all the codes at once and then, once again as I had time, I would peruse the available music and download it to my Moto Q. And then drink more Diet Pepsi.
I don't even remember how many points I had built up with Amazon, but it was a lot. A LOT. Most companies, when a promotion ends, give you a grace period to redeem your whatever for available prizes. Apparently Pepsi, in their infinite wisdom, are not one of those companies. I called the 800 number listed on the cap (1-800-462-9900) and spoke with a representative there, who in a very bored voice said "Yes ma'am, the promotion is over and your points are gone. Can I help you with anything else?". I refrained from telling her just where she could stick a 2-litre. After all, she's just a drone in a call center. The real people responsible for ripping me off don't answer the phone. If they did, maybe they'd understand where their stupidity lies.
Because see, I'm a "fool me once" kinda girl. Fool me once, shame on you. Fool me twice, shame on me. And, to quote a previous president, I don't get fooled again.
So Pepsi, you took my points and you lost a good customer. I'll bet I spent several thousand dollars on your product over the last year, between me, my husband, and the business I work for. But the cooler at work stocks Coke and Dr. Pepper just as well as Pepsi and Diet Pepsi, and customers will buy it just as quickly. And *I* make the decision as to what gets stocked in the cooler. As a matter of fact, after I finish this "rant", I'm going to go and put up a sale tag on the cooler, all Pepsi products buy one get one free, just to get them out of the store. Then, I have a shopping trip lined up anyway to buy stuff for the store, well, I'll just ad an additional item..."Coke products for store drink cooler".
I know my measly few thousand is just a drop in the bucket to Pepsi, but if I'm pissed off I'm sure there are a bunch of other people that are too. And eventually that little drop becomes a bucket full, and then a little creek, and then a river, and then an ocean - an ocean of Pepsi products rotting on store shelves. Lots of other big names have gone the way of the carrier pigeon in my lifetime...MCI, Goodys, Enron, etc. Don't think just because you're Pepsi that you'll always be around....