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Ikitchen Complaint - Michelangelo of Scam Artists
Complaint
Avoid iKitchen at all costs to avoid being a victim.
Similar to most people who have been dupped by this "retailer" I 1)placed an order
2)waited the 15 business days to receive the item
3)noticed my credit card had been charged
4)emailed customer support when item didn't arrive, asked for a tracking number
5)was informed my item is on backorder with no estimated time of arrival but was offered a 10% discount on my next purchase
7)asked them to credit back my card until the item had shipped
8)did not receive a response so tried again
9)still no response
10)tried calling customer service many times...to no avail.
iKitchen lists items for less than most other online retailers to lure customers in. However, they don't actually carry many of the items they list. They'll tell you the item is on backorder--but only after you contact them. iKitchen operates in hopes that you will have enough patience with them in the shipping process that you will eventually forget you even ordered from them, or grow so frustrated with trying to get a refund that you eventually give up.
iKitchen also operates as as Dotcom Project, Giant Savings, Home Brands, Metro Market, Metro Market Sales, Metro Market iKitchen, Kitchen & Home, Kitchen & Home; HCG Logistics, Kitchen and Home Concepts, kitchenhomegadgets.com, ekitchengadgets.com, kitchenhut.com, kitchenselect.com, and perhaps others.
Similar to most people who have been dupped by this "retailer" I 1)placed an order
2)waited the 15 business days to receive the item
3)noticed my credit card had been charged
4)emailed customer support when item didn't arrive, asked for a tracking number
5)was informed my item is on backorder with no estimated time of arrival but was offered a 10% discount on my next purchase
7)asked them to credit back my card until the item had shipped
8)did not receive a response so tried again
9)still no response
10)tried calling customer service many times...to no avail.
iKitchen lists items for less than most other online retailers to lure customers in. However, they don't actually carry many of the items they list. They'll tell you the item is on backorder--but only after you contact them. iKitchen operates in hopes that you will have enough patience with them in the shipping process that you will eventually forget you even ordered from them, or grow so frustrated with trying to get a refund that you eventually give up.
iKitchen also operates as as Dotcom Project, Giant Savings, Home Brands, Metro Market, Metro Market Sales, Metro Market iKitchen, Kitchen & Home, Kitchen & Home; HCG Logistics, Kitchen and Home Concepts, kitchenhomegadgets.com, ekitchengadgets.com, kitchenhut.com, kitchenselect.com, and perhaps others.
Comments:
Posted by PassingBy on 2009-02-02:
Would you mind explaining how you were scammed?
Posted by BokiBean on 2009-02-02:
I got a kick out of their "no hassle return policy, as easy as 1, 2, 3!" which then proceeds to lay out a very stringent return policy for about 2/3 of a page:
http://ikitchen.com/exretpol.html
http://ikitchen.com/exretpol.html
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