Sears Complaint - Why? - Television Repair
On January 13, 2009 I made an on-line request for service for my television. Having been given several available dates/times, I chose January 31, 2009 in the afternoon. The next day being Superbowl Sunday I wanted to have the television in good working order. On the night of January 31 I came home from work to a phone message. Sears had "overbooked" and the service technician would not be coming out until February 9. I called and explained that February 9 was a workday, and long after any Superbowl party I was having. Long story and several phone calls short, nobody showed up. They kept calling back, saying they had overbooked and February 14 was the best they could do. Granted, this was not a life or death matter, but what if it was? What if another major appliance had gone belly up? "We've overbooked. Sorry." I wasn't the one who didn't anticipate a "pre-Superbowl" demand, I wasn't the one who called last minute.
Why was I bumped, and why I God's green earth would I ever stand in the middle of a Sears store and purchase a major appliance ever again in my life?