Best Buy Complaint - Dirty Sneaky Thieves
MUNCIE, INDIANA -- In December 2008 I received a gift from my daughter that was purchased at Best Buy. I thought wow, until the nightmare began. The stupid laptop from Vista came with more bugs than the average joe like myself could imagine.
That wasn't the nightmare, nope. That came when the first manager had to switch the bad one for a so called replacement. Today I went in to buy a new power cord because my son puppy chewed the one up that came with the laptop. I started the process the day before on the phone with the parts and labor department. They told me I could order the cord for 28.00 dollars. I needed the cord a little faster and said I would try to get it at the store. Well the guy at the store who tried to help me couldn't find the exchange between the laptops. So, like anyone else would do I thanked him and went to customer service/ The Geek Squad where the transaction took place. The two men from the Geek Squad had the same problems as the other guy. They found the original purchase but not the switch between the two laptops. Next, they send out the manager, yes here comes the manager. No, apology about your wait or anything to that nature. Nope, he jumps right in stating what he couldn't find and that there should be a receipt in my possession. I told him they didn't give me one and that I asked the same question. Instead he went on to imply if there was an exchange it would be in his system and he didn't know how I got out of the store with out a receipt. I went to say something and he cut me off and told me if I let him finish, then he repeated what he had already said. If there was an exchange it would be in our system and I have no record of any exchange.
To finish what he said I don't know how you got out the store without one. I then replied, I am not a thief, that is the second time you have implied I stole that laptop. I'm sure you know you are using a play on words. I then said you first should have apologized for our long wait and the problems we were experiencing but know instead you came out accusing me of stealing a laptop. I'm sure there is some way you can research your records. I have the box and everything that came with the computer. I have the name of the manager who switched the computers. He got upset at this point an threaten to have me removed from the store because I was getting rude for stating he didn't apologize and I'm sure you can look up the numbers on the computer to see I didn't steal it.
I turned to a customer to say I can't believe he is accusing me of stealing a laptop. He told me if you talk to my customers I will have you removed. I said I can't talk to customers ok. I then asked the young man behind the counter who was helping me can I have Best Buy Corporate number. He gesture for me to wait and give him a minute. At this time Mr. hothead told me to leave because I asked for corporate number. I told him as soon as I get the number I will leave. He said I will give you the number. I said ok. He said leave, I said as soon as I get the number. Then he told the employee not to give it to me. The employee gave it to me anyway. Everyone, employees, security, and customers were all looking at him like he was crazy. Then I left and called corporate. I can't believe corporate would dare ask me to buy the cord from parts and labor without addressing the problem in the store. I made it very clear I will never buy anything else there. The crooks come in after talking with corporate I discover they gave me a used laptop in there switch. Y
ep, you heard it right. My daughter is paying for a brand new laptop and they switched mine with a used laptop. This is the true reason there is no record of the transaction. Beware, of the crooks, scams, thieves and the laptop switch scam. I didn't complain about anything but the manager, because all I came to do was get the number to buy a new powercord. They have lost another good customer due to poor management service. They have the worst customer service in the history of this country.