Hughes Net Satellite Service Complaint - Hughes Net Satellite Way Worse than Awful
WELLINGTON, COLORADO -- I decided to go back to school and wanted to participate in online classes. Initially I was using dial up service which was incredibly slow. Then I saw an ad for Hughes Net. They were able to provide me with service and, for the most part, it was better than dial up. Then I had to move and that's where the problems began. The Hughes Net installer came out to my new location and set up my equipment for $200.00. Let me repeat that: The Hughes Net Installer came out and set up the equipment at a cost of $200.00. My monthly charge was about $80.00. Eventually I needed to reduce my monthly costs so I called Hughes Net to see if they had a lower cost package. Yes, they did. So the Support tech had me input the new configuration information and I completely lost their signal. I wasn't even able to revert back to the old configuration. She informed me that the initial installation had not been set up correctly (@$200.00). Unfortunately for me, Hughes Net would now charge me an additional $175.00 to come out to re-align my satellite dish that their technician had not set up correctly in the first place. I registered a complaint with a supervisor who was incredibly rude. According to Hughes Net, this is all my fault because I didn't discover the initial installation was done wrong. Hughes Net makes my brain bleed.
At any rate, I have now reverted over to DSL but I am stuck paying $55 per month to these people because I'm under contract until August 2009. I refused to pay the additional realignment fee so I wouldn't be able to access their service. This company is completely and utterly out to screw you. Buyer beware!