H and R Block Complaint - Quoting Lower Rates Then They Actually Charge You
LIVONIA, MICHIGAN -- Currently, I am unaware of whom to speak to concerning the experience I had recently at H & R Block located on: 30230 Plymouth Rd. Livonia, Mi 48150. My appointment was on 01/20/09 @ 3 P.M. with [snip]. On the day of my appointment at 2:30 P.M. [snip] contacted me and said she was running late could I come at 3:15 P.M. and that was not a problem. But when I arrived at 3:15 she didn’t see me until 4:13 and I was told when I made the appointment that the price would be the same as I paid last year ($75), but when my bill came up it was $96.00. I was extremely unhappy that I was quoted the wrong price so [snip] went and got the manager who came over to me and did ABSOLUTELY NOTHING for me except tell me that [snip] made another mistake in trying to file my $300 stimulus with my return amount and made her take it off and then after she took $300 out of my total return she turned to me and said “Ohh so sorry there is nothing we can do for you about your bill.” I cannot begin to explain how angry and taken advantage of that I felt when I left that office. H & R Block had me in their place of business under false pretenses and REFUSED to honor the quoted rate they gave to me when I made my appointment.
When I left that day I was in tears I was so upset, I’ve never been treated so poorly by an establishment and the most disturbing part is that while this was happening I was just trying to hold back tears and [snip] made a comment to me that will forever boggle my mind: “What do you want to hit me will that make you feel better?” How utterly disturbing and unprofessional is that????