Hilton Hotels Complaint - Avoid Hilton Hotels - Rip Off Cancellation Policy
I have been a regular customer of Hilton Hotels and am an Hilton Honors member. The bad weather in UK forced cancellation of flights to many destinations. Not only had Hilton Cologne bumped up the price of the hotel for a trade fair they wanted a guarantee. This is fine but when your attempts to travel are thwarted by weather circumstances corroborated by your travel agent - you do expect not to be held to the guarantee. A charge of euros 530 for a room I could not use is just daylight robbery.
I would advise everyone to avoid using these people at all. Yes - I may be able to claim on insurance - but this is not the point.