Nikon Complaint - Nikon Will Go Out Of Business
EL SEGUNDO, CALIFORNIA -- If they don't start taking care of customers better...
In 2007 while on vacation in Hawaii the zoom lens stopped working. The long 800 645 6678 menu gave detailed instructions on returning the camera for repair. The instructions were followed and the camera was mailed to Nikon El Segundo, CA insured and return receipt requested.
After an extremely long wait time, with no return receipt received, numerous follow-ups with Nikon El Segundo Service got no results.
Nikon El Segundo finally said they had not received the camera, so contacted the Post Office to pay the insurance claim. The Post Office gave detailed proof of delivery, which was provided to Nikon.
Then they asked for the serial number on a camera which was a gift and who signed the unreturned return receipt.
It was like starting all over each time they were contacted by email and telephone.
It is now 2009. Almost two years later they finally "found" the camera claiming there were no instructions, name or address. They lied to cover their mistake. They did not even identify themselves on email.
I repeatedly asked for a supervisor and got put on hold indefinitely by people who could barely speak English.
You would think Nikon wants to provide some goodwill for their reputation and future business by confessing their mistakes and repairing the camera under warranty.
So far, it looks like this will have to go to court where Nikon may lie again.
Nikon Karma: http://support.nikontech. com