Prestige Cabinets Complaint - Prestige Cabinets Are Junk
WISCONSIN -- We ordered Prestige Clear Oak cabinets from or thru Menards in Platteville, Wisconsin the end of Sept. 08.They showed up 3 weeks later. Ever since we have had nothing but problems with the doors and draw fronts being scratched, wood putty in finish, dark stained finger prints in finish, cracked, chipped. You name it we've had it, everything but clear oak.Even the company representative was here to replace the first 11 pieces, and said "they would make it right, because they want us to be happy with our cabinets."
Prestige started shipping doors to the house,but now we are required to take defective product to back to Menards in order to prove the defect before we can reorder.So now when the doors come in we open the boxes in front of their sales people to see the crap they are selling ,so that we have witnesses,and to save time reordering.
Four months later we are still waiting for replacement door fronts. the service & qualityfrom Prestige is deplorable .To date we have replaced by their count 29 of 34 pieces some of which were ordered 3 times for the same door, because what they sent was just as bad or worse than the original.Went to Menards to pick up the latest 4 reorders,of them two were wrong style doors ,one was cracked ,and 4th was wrong size. When we have been reordering the turn around time has been a consistent 3-4 weeks. I was on the phone once again with Menards today and that is what has prompted this posting. Once again we reordered on Jan.22,09 and expected delivery date is Feb.21,09.I can't really blame Menards,it's Prestige Cabinets. All this from the Company that "wants us to be happy with our cabinets".
Went to the Prestige Cabinet web site and got the phone number to voice my opinion and the receptionist just referred me back to the company representative that had already been here, and he's not allowed to give out any info on how to contact somebody that knows anything.
If we had another 8000 plus dollars we would jerk this junk out and have a bonfire in Menards parking lot advertising Prestige Cabinets. Or send it all back to the company C. O.D..In the last 5 months we have steered everyone we know who is building or remodeling away from this junk. And thats a quit a few being we are in the residential construction business.
Have seen cabinets in mobile homes that stood up 25 plus yrs.,and this stuff falls apart right out of the box.
Is there anyone out there in cyber space that can help us out.
In closing ANYONE who thinks or installs Prestige Cabinets is the best for the dollar must be insane or high.
We have learned the HARD way!!!
P.S. Feb 14th,09
Once again went to pick up orders and one was had hole that were filled with black wood filler on a clear oak door,another was once again wrong size door.This is getting so rediculious. The company
should see RED FLAGS pop up whenever our name comes up,"that all we should be sending them our very best", instead nothing but headaches.Right now all I'm hoping for is to have all the right doors before family comes for Easter this YEAR!!!