Toyota Motor Corporation Complaint - Exploding Moonroof (4Runner)
BURLINGTON, VERMONT -- Anyone seen an exploding 4Runner moonroof?
We bought a new 2003 4Runner last summer. In December I was driving home from work (in Vermont). It was ~33 degrees and had been raining all day. I was driving along at 45mph with the heat on high and suddenly there was an enormous compression throughout the interior. I looked up and the moonroof safety glass was completely shattered (yet still in one piece).
We took it to the dealer (Heritage Toyota, Burlington VT) and they accused my wife of pushing the glass up from the inside with a blunt instrument. We called Toyota and they accused my wife of lying again and suggested that maybe I was lying to her. My wife expressed concern for our kids and the guy said the entire vehicle is safety hazard (“the wheels could fall off mam”) and told us the next step was to get an attorney and sue them.
I have a friend who works for Toyota and he said that there have been a few incidents of this in recent months throughout New England. Anyone have a similar story? I can see two on the Volvo site (and Volvo honored their warrantee!).
Just a side note (I need to vent) - I've been a loyal Toyota customer for 20+ years now. The service was just received, both from our local dealer and the corporation is UNBELIEABABLE and I cannot see myself ever buying another one again.