Samsung Electronics Co., Ltd. Complaint - Samsung Customer Service Stinks
I purchased a Samsung monitor less than a year ago and it started blinking. I called their customer service (warranty still applied) and they said they would replace it with another model, since they were no longer making this one. I got a case ID and was told to expect an e-mail with a choice of models for me to pick from. The replacement would then be shipped to a UPS service near me.
Well, I've waited for that e-mail and it never came. So a couple of days later I called them and was transferred to their "Voice of Concern" department. After waiting on hold for 20 minutes or so, the call was dropped. This happened three more times. When I called for the fifth time, I did reach someone at that department. The lady told me I wouldn't be receiving a replacement, because they were out of stock. I said how can you be out of stock of all your models. I was told I will get a list of models to choose from. We are out of stock, period, I was told. Sending it in for repair was now my only option. I asked her why was I never told this? I'm running a business on this computer and I've been waiting for a sign of life from them for a couple of weeks. She had no answer.
So now they were going to send me a shipping label through e-mail. Guess what? Their computer froze as we were speaking so the e-mail never arrived. It's a day later and the e-mail is still not here.
I asked her to please communicate with me and let me know what the status of my case is, after her computer comes back to life. I told her I really don't want to have to call for the sixth time - I am a busy professional person who simply cannot deal with a company like that. She promised I would hear from her as long as her computer came back on.
I find this absolutely below any acceptable level of service. To have a customer call five times about an issue is inexcusable, especially since even then the issue remained unresolved.
A lemon to being with, dropped phone lines, freezing computers, out of stock inventory, promises not kept. I will never buy their product again.
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