Global Tel Link Complaint - Global Tel Link Is A Rip Off
LOS ANGELES, CALIFORNIA -- Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from a person incarcerated in county jail. The phone number I have for them is 800*483*8314 (this is an automated system)
They charged my credit card so I could establish an advance pay account which allows me to accept collect calls made from County Jail. Over the past 4 days I have deposited $125.00 with them, which covered 8 calls all less than 5 minutes in length.
I deposited another $25.00 yesterday, and received a $14.00 credit towards phone time. The additional $11.00 is their "Service Charge". When you do the math, that comes out to an approx. 73% service charge. HOW IS THIS EVEN LEGAL??
Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls. Talking to customer service is impossible, as they just never come to the phone. I have waited well in excess of 2 hours and still not spoken to anyone.
Each 2 - 3 minute call, (calls are within the local calling area) costs on average $10.00. How can that be right?
You do not have the choice to use any other type of collect call billing. So the only choice that families of loved ones who are incarcerated in Los Angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.
I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.
I have filed a complaint with the BBB, the CPUC, and the Federal Trade commission.
It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.