Maytag Corporation Complaint - The Most Expensive Washer I Have Ever Bought!!
07860, NEW JERSEY -- We made the decision to purchase a Maytag Neptune Front Loader Washer and Dryer 3 years ago. The price of the washer alone was $1100. It was a lot, but we THOUGHT we were purchasing a quality appliance that would last for a very long time.
What fools were we!! After about 1 year our washer starting clanging and spinning extremely loud every time we used it. It was so loud that you cannot be in the same room when it is running. Also there was such a strong "septic" odor in the laundry room every time I used the machine that it made me want to literally throw-up.
Last year it got even worse. At this point we were used to the loudness, smell and moving of the machine, but it started smoking while it was washing. Fortunately we purchased the extended warranty and contacted Maytag Dependability Plus and scheduled a repair. To make a long story very short everything had to be replaced in my machine...motor, drum, gasket, pump, spindle and boot..to the tune of $900. Thank god we purchased the extended coverage because it was covered. However I told Maytag that I did not want it repaired because this machine was a nightmare..i wanted a replacement or refund of sort. They stated it HAD to be repaired. 3 weeks and countless trips to the laundromat later it was repaired. One month later we had to have them come back out because it was literally loud and moving across the floor again. We were concerned that this was the beginning of the end again. Ironically I again stated to the repairman that when it ran there was a horrid smell. He knew exactly what I was talking about.
They now sell tablets that you have to put in an empty cycle weekly to help with the odor. It was common with this machine!! He also stated there was nothing that can be done with the machine since this is how this machine is. He had been on numerous calls for the same thing and nothing can be done. One month later he had to come back again because the machine stopped in cycle, with wet clothes in it and the door LOCKED. Nothing would open it..on/off, etc. At this point the repairman could not come out for 3 days..and I was livid because my clothes would of been molded. After many calls the repairman agreed to walk my husband thru dismantling the machine to unlock the door. Okay...we did it!! But when we turned the machine on..nothing happened.
3 days later the repairman again came out and was able to get the machine working for now. It turned out a quarter got into the pump (another problem he said he has seen with this machine)I have made numerous calls to Maytag and they just don't care!! I am covered for another 3 years and will call them each and every time there is a problem, but at this point they will NOT replace the machine for me. They are now stating that because I CHOSE to have the machine repaired if at all I would only get the difference between the total repair costs and purchase price. They have spent more $ to repair this machine then we paid for it already. Even the repairman stated he knew I did not CHOSE to have the machine repaired. They did not care. Now I will call them each and every time ANYTHING goes wrong and hope to get it classified as a lemon. Whatever that will mean. It is obvious though that they DO NOT stand behind their product and could care less about the consumer. Most likely we will have to buy a new washer soon because I cannot depend on this one and it kills me because it is only 3years old.
RUN...STAY FAR AWAY FROM A MAYTAG MACHINE..I WISH SOMEONE TOLD ME THAT 3 YEARS AGO!!
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