Frontier Communications Compliment - Worst Service & Company Ever
Warning, if Frontier Communication tries to sell you on a new service, don’t trust them. They will do anything for their own benefit.
In September Frontier hired a young college kid to come around and have all current customers re-sign contracts for an upgraded service. We had no reason to sign a contract, as we had already been with Frontier for four years. The sale person was persistent and stopped by our hose four days in a row. On the 4th day I thought maybe they were a utility person and they needed to inform me of work being done in the area. So I answered the door. Turns out it was a $200 mistake, as it was a Frontier Sales person whom blatantly lied to us, got us to sign a long term contract with out us knowing, and screwed us on our current plan.
I had no interest in changing my service, but the sales person informed me that they needed to change my service to the new “digi” service. He assured me that it wouldn’t cost me any more than my current bill. I was also told there were no long-term contracts, and I would have the same service I had before. Assuming the sales person was speaking the true, I agreed to change my service. He filled out paperwork and asked I sign the bottom. Little did I realize he had just done a bait and switch and had me sign on to a long-term contract?
With in one week my voicemail was canceled. I called up Frontier and asked why I had no voicemail; they informed me I didn’t sign up for it. Voicemail would cost an additional fee, beyond what my original bill was. I informed Frontier the salesperson that stopped by the house had written that the service included voicemail on my paperwork. They wouldn’t budge and informed me it would cost an additional cost. Not willing to argue, I decided to drop this issue and let is be a lesson learned.
Fast forward to December 2008. With the economy the way it is, my wife and I decided we needed to cut expenses. We use our phone service very little and could cut cost by canceling the service. So I called up Frontier to cancel. I spoke to a customer service representative whom informed me that there would be a $50 charge. I asked to talk to a Manager, since the sales person whom stopped at my house just 4 months earlier informed me that there would be no early cancellation fee and no long-term contracts. After being put on hold for more than 15 minutes, the customer service lady asked if a manager could call me back. They were experiencing extremely high volume of calls. I agreed.
I waited for over one week and no call back. I call Frontier back and got a new customer service person. After explaining my situation again, I asked to speak with a Manager. This person was very nice and tried to get me a manager. She put me on hold for only 2 minutes and got back to me saying once again, they are experimenting high amounts of calls and could a manager call me. They were to call with in a couple of hours and guaranteed a call back the same day.
The next day I still had no return call, by this time I am pissed. I call back and again ask for a manager. This time I get a rude customer service person that tells me that it was my fault for signing the contract and I should have read it. I informed her that I took Frontiers Sales person word that I was not signing a long-term contract. Why would Frontier knowingly send out an inexperienced sales person door to door to blatantly lie to customers? She continued to blame me and puts me on hold. After 5 minutes of holding I decided to hang up. I work and can’t sit on hold all day long.
The following day my wife decided to call. She experienced another rude person whom wasn’t helpful, wouldn’t do anything, and put the blame on us?
Maybe I am wrong for assuming the salesperson would not lie to me. I can’t believe a company like Frontier would hire salespeople, not train them well, and let them go out and lie to their long-term customers. Maybe they recognized many people would cut their service in the wake of the economy and thought lets have all old customers re-sign contracts so we can stick it to them if they cancel.
I would never recommend Frontier to anyone. Their customer service is one of the worst I have ever encountered. They would not listen to our side of the story. We were told time and again it was our fault for not reading the contract. Isn’t this what they have sale people for? To explain what you are getting?
DON”T TRUST FRONTIER COMMUNICATIONS!!!