Sony Electronics Inc Complaint - Shattered Sony Bravia 46" FlatScreen
LOMPOC, CALIFORNIA -- As stated in my previous posting, my 46" Sony Bravia LCD was discovered shattered. The TV was purchased in April 2008 and had been working for three months. On this particular day that it was discovered shattered we had been out un-loading a trailer of household items from Georgia. We came home and was having lunch and wanted to watch TV when we noticed the grey lines across the screen. When turned on it was a beautiful kaleidoscope of colors. The LCD was shattered. When the repair man came out he wrote it up as being broken in shipment and wrote that it was abuse that broke the LCD. "WE DID NOT SHIP" the TV. It was already in our home. He quoted $2895 plus labor to fix the TV. By him writing up abuse Sony voided the warranty and subsequently the extended warranty. That visit cost me $89.95 for the technician to tell me that the screen was shattered. Now 8 months later another repair man for Sony came out and quoted $2495.00 plus $295.00 labor. I also asked the Sony help desk (somewhere in the middle east) and asked what I could do with the TV since it was collecting dust in my living room.
I was told to take it to an electronic disposal place and go and buy another one. I guess I am down to my last option; send it to Sony USA CEO in New York City (have his address) and donate it to his kids. I will buy a Vizio flat screen next time. They seen to go pretty fast at COSTCO. I will not buy another Sony product and as soon as I can sell my Sony music systems (amps, cd players, BlueRay) I will find another vendor.
Sony sells TV's like they are just another throw away object and when it breaks you just throw it away and go buy another one. They sell TV's cheap and then double the cost of the items to repair it.
My last comment. If I broke the TV then I wouldn't be so upset.