Napster Complaint - Refund Should Have Been Done ASAP! - Music Downloads

Music Downloads - Complaint

Review by auxfire on 2009-02-04

CALIFORNIA -- Well, the first time I tried to cancel my membership it wouldn't let me online, although they say you can. I called them on the phone thinking it would be simpler, but first I was asked continuous if I was sure I wanted to give up my membership. Hello? Anyway, after I told her yes, over and over. She finally told me that I would get my money back in 7 to 10 business days. I'm still waiting. I call back today (2/3) and I get some Man with an accent, but hey no problem and I told him that I was told I would get a refund. He tells me that they don't give refunds. I told him that I was told I would, over and over he says we don't give refunds. Between my talking and his trying to grasp what I was saying, I thought I'd never make him understand that I was told that I would get my refund. He says no and rudely hangs up. I decided then and there that I'd look up to see if anybody had contacted the BBB and guess what, apparently people have complained. I just joined that list.

Please whatever you do, research these kinds of companies before committing yourself to try there free 14 day period.

Comments (4)

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Comments:

Posted by saj80 on 2009-02-04:

I've been looking at several music download sites, including Napster, and am glad to know that there are problems. Can anyone recommend a good site to download music from?

Posted by MRM on 2009-02-04:

Use Bearshare to download music.

Posted by *CJ* on 2009-02-04:

LimeWire has been good to me.

Posted by auxfire on 2009-02-04:

Any other free or cheap music download please let me know. thanks!