HR TaxCut Business Complaint - TaxCut Business Customer Service Problems

Review by flute on 2009-02-04
HUDSON, WISCONSIN -- I've tried for over 90 minutes to get someone at HR Block TAXCUT BUSINESS to show me how to select a type of return. I have a Sole Proprietorship, but the choices on the main menu show only returns for C & S corporations, partnerships, non-profits, etc. No Sole Proprietor. No one at the Help Desk can figure out what to do about it. They just sit at their desk and riffle through pages in the instruction book.

I've now applied for a refund. We'll see if that engenders a response.
Comments:3 Replies - Latest reply on 2009-02-04
Posted by saj80 on 2009-02-04:
Have you tried another online service (TurboTax, etc)?
Posted by Anonymous on 2009-02-04:
VERY helpful review. Most people would assume such a basic need would be met. Thanks! BTW: TurboTax includes everything...well the 'deluxe' version.
Posted by flute on 2009-02-04:
Thanks for your comments. I downloaded TurboTax and completed the whole business operation. I'd used the TaxCut in the past becausse I worked one year for H&R Block as a tax preparer. They baited me to make repeated simple errors so they'd have a reason to release me. Now I've returned the favor.

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