Hertz Complaint - Hertz's Overcharging Experience
TORONTO, CANADA -- Hello,
For the people who were impressed by the Hertz's image but never rented cars from them I would also like to share my experience on how Hertz does business.
As Hertz broke their promise again (why am I not surprised of that?) and failed to respond to my message posted on their website in the promised 9 business day period I am posting it to share my experience and am wondering how many of you will do business with Hertz. I personally NEVER again!
Message included bellow. Some details masked for privacy reasons.
I am contacting you regarding an incorrect credit card charge related to my recent car rental (Rental Record Number: 989415836).
On January 11, 2009 I picked up and dropped off the rented vehicle Toyota Matrix (VIN#: *****************) WITHOUT DAMAGES AND WITH A FULL TANK at the Hertz rental location Union Station, Toronto, ON, Canada.
According to the Reservation (Confirmation Number E2551171607) and Estimates of Charges the Total Expected Charges are respectively 45.21 CAD and 45.66 CAD.
Today I noticed that my credit card was charged 65.29 CAD.
After calling your customer representative at the local rental location (Union Station, Toronto, ON, Canada) **** at about 11:30 AM EST he told me that the surcharge is due to extra fuel of $18.
As nobody wanted to inspect the car at the drop off location I DECLARE that I dropped the car off with FULL TANK AND NO DAMAGES at this location.
Please be advised that I insist for a refund of the incorrect additional charges and have the following questions:
1. Why when I am returning the car in normal working hours nobody wanted to inspect the car that I am returning? Your representative **** tried to explain me that the reason for this is not enough staff (only one person) but I do not believe that this is the real reason and do not think that I am responsible for any damages, empty tanks or other problems determined in an inspection in my absence.
2. How is possible a Toyota Matrix to use $18 CAD (approximately 25 liters) fuel for 74 kilometers?
3. As I use rental car services for business purposes should I expect to receive better services for me and my business partners? My first impression from your services in Toronto are not as I expected and I will definitely not rent cars from your location at Union Station anymore, but I hope the services at the other locations in Toronto correspond to the business principles and policy of Hertz.
Please feel free to contact me at my email address ****@******.*** or the following phone numbers:
Toll free (Canada and US): ***-***-****