Value City Furniture Complaint - You Get What You Pay For
HAGERSTOWN, MARYLAND -- It's true when they say you get what you pay for. I bought a couch and love seat for VCF two years ago (with a three year replacement warranty) and have had the cushions replaced on both two times and need to have it done a third time. I was promised by the Hagerstown store that I would have the replacement cushions on the Saturday after Christmas, it is now the first week in February. The manager Chris keeps telling me the cushions are in customs as they had to come from Mexico. Regardless of where they are coming from don't tell me I will have something in December and I still don't have them in February. I was also told by Chris that I had no right to complain of the service as I had a two year old couch that had cushions replaced twice. His attitude reflects the attitude of the whole company, get peoples money, promise them great service and quality furniture at a reasonable price and then screw them to the wall if they actually need something from you. I will never buy anything from these criminals again and I will tell everyone I can to stay away from VCF.
I can only hope that someone from VCF that has some sense to them will read these reviews and make some changes in the store and the people that they have working for them, but I don't expect it. Never again VCF never again!
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