Sprint Informative - What Sprint Customers Should Know
CALIFORNIA -- I am currently a Sprint employee and have read and listened to customer complaints and concerns and resolve them to the best of my ability and that is my job. I do understand frustrations and concerns of our consumers as I am a consumer as well with various companies and know the service I expect in return. Sprint as any company is not infallible but there are points that I would like sprint customers to take into consideration.
1. Every cellular company has complaints by some customers, not just Sprint.
2. Please understand that The cellular companies that I am aware of do not manufacture the cellular phones, they purchase and sell them to customers. If you were to think about how many cellular phones the manufacturer pumps out each year then be realistic, some of them are bound to have defects probably more than new automobiles as there are more cellular phones made in one year. I suggest that no matter what cellular company you chose to always purchase equipment protection as a deductible is much cheaper than the purchase of a new phone. Sprint nor any other provider could successfully afford to replace brand new phones to every customer that might have an issue.
3. It is important that no matter what company you do business with to review your bill each month. Unfortunately billing errors can happen and are easily repaired when reported as they are billed.
4.Sprint will reverse billing errors but customers are also accountable for overages and usage. Why would you not be???
5. Understand your plan. Again, regardless of the cellular company you chose, it is important that you know what your plan includes, unlimited roaming, unlimited or limited text, how many minutes in the plan, and also so important if you use the internet... WHAT DOES THAT SERVICE INCLUDE TO NOT ACCRUE EXTRA CHARGES!!!
I hope this information will help all customers make informed decisions with their cellular plan and provider. Sprint is a good company and understands that they are only as good as their customer base. They do care about resolving customer concerns. I can attest to that.