Alliance Home Warranty Complaint - Terrible Customer Service
DRAPER, UTAH -- I have had such a terrible time trying to get anyone at Alliance Home Warranty to call me back to settle a claim/dispute. I have a rental property and when the furnace broke down the property management company called Alliance to schedule someone to come out and fix it, after attempting 5 calls over a 2 hour period to their service number it continually rang busy. They could not wait any longer so found a local repairman and fixed the problem. When I received the bill for almost $400 I tried to submit a claim to Alliance to be reimbursed for this since it was their phone system that was down while we tried to call over and over. Their customer service representative even admitted to me on the phone that their lines were down but they REFUSE to reimburse me for the claim.
I have called and tried to speak with a supervisor and have left message after message after message with NO follow up at all from them. I plan to cancel my policy and find another company that actually knows what customer service is.