All American Fitness Owasso Complaint - Learn Some Customer Service Skills
OWASSO, OKLAHOMA -- I would not recommend All American Fitness in Owasso unless you are willing to be harassed by the big bully at the customer service counter. I needed to cancel my membership for personal reasons; we are cutting back on extras as a family. I asked the man to let me know how I could go about terminating my membership; I knew our contract was almost up. He proceeded to ask me 20 questions about why we were canceling our membership in a very demeaning manner; I felt like he was treating me like a little kid even telling me that "walking is not exercise" when I told him I would walk at home for exercise. Since when is walking not a form of exercise!! I finally had to ask him to stop harassing me and just please let me know what I needed to do to cancel my membership. He then scribbled a number on a post it, put it on the counter and then started walking away in a huff. I had to call him back to ask if there was anything else I needed to do or know to get it canceled. Just 30 days notice he replied. I then called the number which had no option for terminating contracts so I pressed 0 and got to an actual person after about 5 minutes.
Then I was asked for our 9 digit account number - WOW! SOMETHING ELSE I NEEDED TO KNOW TO CANCEL THE ACCOUNT - the lady on the phone was able to look up my number after a few questions and now I have to email or fax in a formal request.