XM Satellite Radio Complaint - Terrible Customer Service
I've spoken to XM radio more than a dozen times about just starting my free 90 day trial period for their XM radio, nav traffic and nav weather. Each time they've had a hoop for me to jump through. First, they told me my car didn't come with the service. After hounding the dealership to contact them, they finally gave in. But they would not activate the nav traffic and weather before I called them 3 more times. Finally they get the nav traffic to work but not the weather. Their excuse... my car isn't equipped for nav weather, which is blatantly false. They've stuck with that story since so I'm driving around with only 2/3 of a trial package.
If a trial package is that hard to get from them, then imagine how hard it is to get regular service. XM radio really has stooped to a low in customer satisfaction.
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