Company Response on 09/21/2009:
Customer received full refund from paypal and microwave. Microwave was delayed.
Microwave was delivered to the address that was provided to us by PayPal.
Micorwave was taken by doorman or someone else in building and given to customer a few days later.
Customer received a refund via paypal. So technically, we may not have given her a refund, but she did get one.
At the end of the day, customer got a microwave and a refund. She paid through a third party (paypal) so the refund came from them.
If you live in an apartment building, UPS, FedEx etc try to give it to a neighbor. Neighbors sometimes take a few days to give it to you.