Park Avenue BMW Compliment - Great Service - BMW Service

Review by NO ONSENSE on 2009-02-05
ROCHELLE PARK, NEW JERSEY -- I purchased a used car from a used dealership (not BMW) and I could not get any information or help from that dealership to include how much longer I had on my manufacturer warranty if any since they told me something different every time.... Needless to say, I called Park Avenue and told them that I thought my car was running funny and wanted to have it checked out. They said "no problem" just bring it in and we will have one of our technicians take it for a test drive. I brought it in later that day and the technician (sam) was absolutely wonderful...I told him about my experience buying from the other place and he suggested that they look up the history of the car, see when my manufacturer warranty expired and at "no charge" would check my car out for me 100% if I wouldn't mind waiting...I was shocked!! Yes, I will wait...Thank you!!!

They then assigned me to a service consultant (eric) who went over everything with me and put my mind at ease. Sam (the tech) came back with my results...Not good!!! But he took the time out to explain everything to me and what needed to be done, what could wait and how much it would cost (if not covered) but everything but two things are going to be covered under my warranty and they gave me the opportunity to get the other two things fixed by that "other" dealership...No thank you!!! I would rather spend the money to know it is getting done right!!! They scheduled me for service right away with a loaner car...No prejudice b/c I did not buy my car from them or anything!!!

Everyone was extremely friendly and helpful!!!!! Btw...I never saw such happy, friendly, willing to help, valet men who asked me everything I walked outside if needed assistance with anything!!! I felt as if I was given the royal treatment even though I was not officially one of "their" customers but I know that I now...Will always be......For all my services and definitely for my next BMW purchase!!!

Thank you Park Avenue for making everything that went so bad...Turn out great!!!!

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