Sears Complaint - Beware Of Using A Credit Card
TORONTO, OHIO -- On Dec. 21st, 2008 I purchased a Christmas gift. I paid by Visa. I asked for a 'gift receipt' and was told that they would have to void my transaction and put it through again if I wanted a gift receipt. I said please do that. They voided my transaction; put it through again, but, this time the sales clerk forgot to input for a gift receipt. They had to void a 2nd time and put it through the 3rd time. So at this point we have 3 sales and 2 voids.
Looking at my credit card balance (on-line) about a week later it showed 3 sales and only 1 void. I called the credit card company and they temporarily removed one of those transactions. They got in touch with Sears and told them the issue. Sears verified that those sales were correct and even sent in the sales vouchers without sending in the corresponding voids. So the temporary void I received from the credit card company has been removed.
I contacted the store and one of the supervisors went through the receipts. She verified that yes there were 3 sales and 2 voids. She asked me to bring in my credit card statement so they could verify that I had indeed been charged for the same product twice. I did this. I also brought in the documentation from the credit card company showing how Sears had supplied them with 2 sales vouchers but no voids. Now they are saying they want my next credit card statement. I asked them to tally the receipts they sent to Visa on Dec. 21.. a simple audit of that day should show they are out of balance by my exact amount. The supervisor said “I can’t do that”. I’m well aware that she probably can’t do it; but; surely their billing department can.
I have to say this is beyond frustrating. Not only was the initial transaction a big hassle; but ever since as well. I've been kept on hold; dealt with numerous people - was told to bring in my credit card statement (which I did) and that is still not enough.
I assumed that this simple clerical error could be corrected easily and efficiently.... instead it's resulted in me paying for the same outfit twice and Sears losing a long term customer.