Priceline.com Complaint - Eiffel Tower Grennelle Montparnasse You Say... No An Office Park Outside Of Paris
PARIS -- This is the letter I sent to Priceline and explains my HORROR of being booked in an office park nowhere near the Landmarks they mention in their description of where my hotel might be.
I am writing to you as I have received no satisfaction from the 1st three tiers of your organization. I don’t believe that you understand that misleading advertising is not legal or a very customer friendly option. I’ve only heard “we are very sorry, we can’t do anything to help” You can and you must. If you took the time to read what Priceline’s description says and they look at what I got you would certainly understand my frustration. Below is the letter I wrote last night followed by your own Teddi Cremeans, reply. I await a better response.
I have been an avid Priceline.com customer since the beginning, and have been wildly happy with cars, hotels etc.
The above reservation is a disaster. When I booked and looked at the areas you define, I began with area 3 you describe as Champs Elysees, Opera etc. I didn't get my room so I added area Area 4 Eiffel Tower - Grenelle - Montparnasse. What I received is nothing like those areas. Your description of the area is: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store."
What I got was nothing of the sort. The actual hotel was fine, it is not however in the area you described above. I quote from the actual hotel's web site:
History and national heritage.
I sent this letter to the President and 4 other top executives of Priceline... no one responded... unless of course you include the Attorney General of Oregon:-)