Cox Communications Inc Compliment - Cox Communications Does It Again!
ORANGE COUNTY, CALIFORNIA -- I wrote a review six months ago because Cox came through with a promotion for my cable, telephone and internet services when I found my outgoing expenses growing. Well, the promotion is over this month, the financial situation is still the same and my co-workers and I found out we will not be getting our annual increases this year.
I called cox to remove services because I felt kind of odd asking for another promotion. As I was telling the representative which tiers I wanted to remove, and I wanted to lower my internet speed, he asked me why? He was concerned that I felt I wasn't receiving the service I expected. I just told him how it was. Well, not only did he make the promotion price permanent, he gave me an extra $5 dollars off of the already discounted service for 12 more months.
It may not seem like a lot, but when a company is willing to work with you when things with the economy are so bad, it makes a person a little more willing to stick with them as long as you can even though the service is a luxury and not a necessity.
Thank you Cox!