O.A.T. Travel Complaint - AVOID OAT's Red Sea Adventure

Review by sanmiguel on 2009-02-06
CAMBRIDGE, MASSACHUSETTS -- We have traveled with OAT travel many times in the past years and have been happy, and took their Red Sea Adventure trip in December 2008. Unfortunately, this trip was a severe disappointment. Many of the hotels were 2nd rate (one was absolutely nasty), the Saudi Arabia portion was an absolute waste of time and money with a dirty run-down bus driven at break-neck speeds to see essentially nothing but a fake bedouin camp and a flower factory. The trip delivered deviated considerably from the trip description in the brochure. Who wants to visit a Dead Sea beach covered with old lumber filled with nails? OAT seems to now spend their efforts selling "optional trips and extra cost" rather than delivering a quality product.

Their free gifts to travelers were cheap Chinese made products, both of ours were defective when received. Dealing with their home office was a nightmare, with un-informed, and sometimes ill-tempered, customer service people who frequently provided wrong information, and never answered the phone within the first 30 minutes.

Avoid these people. You will be happier going elsewhere.

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