21st Century Auto Group Complaint - Do Not Buy From Them
SPRINGFIELD, NEW JERSEY -- I wanted to purchase a certified preowned car, I looked on line at many places and 21st Century Auto Group had all the cars I liked for the right price so I stopped in to take a look. After driving many cars, I found the one I wanted to purchase, I asked if it was a certified preowned vehicle and if it had its service and 200 something point check...Of course...I was told yes. Needless to say, I had a bold tire, broken windshield wipers, low on coolant and no floor mats. I was told they would take care of and to come back Tuesday. I did. I waited for an hour as I thought they were servicing my car to find out that they did not even start and the mechanic did not have time. "Come back Friday" they said....And I did. Now, I wanted 2.5 Hours (after being told it would take an hour) to find out that they were going to bring it to the bmw dealership to be serviced....I needed to get to work so they drove me....Once again, all they did was change my tire....Stating they bmw could not take the car and they rescheduled for the following Thursday. When I asked what dealership I was bringing it to, they stated to their place and the mechanic was going to fix it...Now wait...Didnt they just tell me that they were taking it to bmw!!!! Needless to say, I said hey I'm still under manufacturer warranty, why don't I just take it to the dealership...It appears they were very hesitant it me doing that....
So now its Wednesday, the day before my so-called service and I call 21st century to make sure I am scheduled for service and that it will definitely be done!!! No one could help me or answer me!!! They told me I had to call my sales person on his cell to confirm!!! What? Are you kidding? That was the last straw...Something was definitely fishy. I hung up the phone and took my car to the local bmw dealership....Needless to say, the tire they gave me was not the same brand as the rest of my tires which is a no-no, my left engine mount broken, my alignment messed up, left wheel baring broken, emergency break broken, right rear tire no good and my wiper transmission broken!!! Thank goodness most are covered under the warranty but I still have to pay for 2 tires out of pocket and the alignment a total of $900...Not to mention that 21st century only gave me 1 key to my car so it will cost $282 to get a spare one!!!!
Oh...And by the way....They said my car was serviced prior to selling and everything was great!!!!! Do not buy from these people!!!!!!!!!! I have also left messages for a manager to call me back and to date, no return call