Alliance Home Warranty - Utah Complaint - Alliance Home Warranty Does Not Know Customer Service
LAYTON, UTAH -- I was without a dryer for three months b/c the man who came and looked at dryer said it needed a new motor. So I had to wait until they ordered the part, then schedule a time for him to come back and put the motor back in. This took over a month and a half for the scheduling. The motor came to my house within 7 days of ordering. This is like an emergency basis by this time of getting my dryer put back together. I'm calling to get it scheduled, they are telling me about 2 weeks out. I told them to keep trying to get someone else NOW. So, they did get another service guy to come and put the motor in within a day or two. While the guy was putting in the motor he found a little screwdriver of my husband's that was found in the dryer and it was the reason why the dryer was not running. The motor was not broken at all. Whatever, at least my dryer is working. Three months later, I receive a bill for a service fee of $55.00 due and owing. I have tried several times to get a hold of a customer service representative to help me with this as I believe they are billing me for original two week-out schedule, which I could not wait for and needed the motor put in now. I have yet to be able to talk to a live person and have been on hold for over an hour. There is no service "claims" department. It is a hoax!!!
They are going to make my credit go bad saying I owe false bills and I'm not going to pay them. I'm so mad I just don't know what to do, so I looked them up and found this site.