DirecTV Inc Complaint - Early Termination And Other Fees Not Disclosed
MARTINEZ, CALIFORNIA -- After experiencing equipment failure in February 2007, DTV encouraged me to upgrade to their DVR as part of the on-site repair. When my March bill arrived, included were additional charges that were not disclosed by DTV during the service request phone call or during the installation. Only the $130 paid to the installer who fixed the problem was agreed to when the service appointment was set. I cancelled the DVR service eliminating one of the two charges, and because my complaint was sufficiently vocal DTV gave me a credit for the new "rental" of one of the receivers, which was part of the original sign-up. It wasn't until I cancelled the service in January 2009, that the issue of "early termination fee" was disclosed.
A San Francisco law firm [snip] has filed a class action law suit, as noted in other posts, DTV is pursuing the collection of these fees using 3rd party agencies. The claims by the law firm include violations of California law because of the non-disclosure of early termination fees, but, in my experience, should include ANY fee change made to any DTV customer bill.
The company claims that installing the DVR to fix the lack of service triggered the charges and a multiple year service agreement including early termination fees disclosed in their their online service agreement, irrespective of whether I was referred to or read the agreement, or not.
Buyer BEWARE with this company!!