Spirit Airlines Complaint - Medical Related Flight Cancellation
ATLANTIC CITY, NEW JERSEY -- My parents were suppose to fly from ACY to MCO. My mother went to the hospital at 1 am the night before the 6 am departure. I called to cancel the flight and was told too bad for them. She asked if she could fly down the next day and return on the same flight, the answer was still no.
After getting all documentation regarding the medical reasons for missing the outbound, I called customer service. If you call expect to get broken English, bad connections and no assistance whatsoever. You are calling INDIA.
I was told the person was NOT AUTHORIZED to give a mailing address for the airlines. She told me I could email my letter. I told her it was a piece of paper and unless there is a new way to transport documents by breaking them down molecularly I needed a real address.
I was on hold for 10 minutes, and she came back and gave it to me. SO I will save you the trouble... here it is!
Corporate Consumer Relations
2800 Executive Way
Miramar, FL 33025
I would send your letter certified if I were you.