Qwest Complaint - Horrible - Direct TV/Qwest Bundle
WASHINGTON -- Very frustrated. I started back in 07 when I had phone/direct/internet. I decided to switch to a different company in 08 for phone and internet, leaving my account Direct TV with Qwest. I called back on August , to request that I be unbundled with Qwest. I actually had Direct TV representative conference me in. Direct documented the call, Qwest did not. I was told it would be done and received a confirmation number. October called Qwest to pay bill and inquired if my prior request had been put in, Well to my surprise it hadn't. I then had Direct TV conference me with Qwest again to request this. I received a confirmation number. Again Direct TV documented this, Qwest did not. Well its Feb and I am still bundled. Called into today about it and Direct TV said they would conference me in but they needed the number they no longer had access. Really? You guys do business together and you don't have a contact phone number in case there is an issue. Ok Dan(Direct TV Rep) I will give you the number. We get wonderful James from Idaho call center who puts in another request. I asked speak to a supervisor and he tried for 15 minutes to sway me. Telling me that the supervisor would do the same thing, or that he can do everything for me, its not his job, it is his supervisors job to tell him how he is doing.
Oh really so I am supposed to take your word for it that's its actually going to happen? This is my 3rd time. The reason I asked for a supervisor is because he flat out told me I couldn't have one w/ Direct TV still online. I normally let bad customer service go but I'm very frustrated. I worked as a Escalations representative for 5 years, so I know what to say when a customer wants to speak to supervisor, He didn't get it. This why I will never deal with Qwest again. They have horrible customer service. Just horrible.
It was my fault for going back to them when I knew better. I recorded the last several minutes of the conversation and reporting them to better business bureau