Hyundai Motor America Complaint - Bad Service - Hyundai 2005 Sonata V6
AUBURN, MASSACHUSETTS -- I took my Sonata to Herb Chambers Hyundai in Auburn, Ma. for a check engine malfunction. Told them that my mechanic had put it on a diagnostic machine and it showed a problem with the transmission. The car was still under the extended warranty so I took it to Herb Chambers to be serviced. I was told that it might not be covered by the warranty. I, at the time of buying the vehicle brand new, I purchased the extended warranty and was told that I had 1o years, 100,00 drive train and 100,000 miles bumper to bumper whichever came first. The service representative checked on the warranty and it was indeed still protected by the warranty.
The problem with the check engine light was taken care of but the mechanic came to me and told me that I needed brakes really bad, especially the rear brakes that I had no pad left and the rotors were being grooved. I found this to be grossly false as 2 days prior I had taken my vehicle for an oil change and to have the brakes checked. I was right there when the mechanic checked them and was shown that my brakes were still good for at least 5,000 or more miles. Is Herb Chambers so greedy for money he has their mechanics solicit unnecessary repairs?
While at Herb Chambers, I also had them to tighten the driver side windshield wiper as it was loose. He did tighten it but imagine my shock when I was told I had to pay $49.50 for tightening 2 bolts which took all of maybe 3 minutes tops. Where is professional courtesy I see advertised on TV?
My main question is why doesn't Hyundai reveal all the problems with the frame rusting or brake problems and in general with the whole car before you purchase one this way at least you know what to expect.
In conclusion, I just want to say that I am very disappointed in Hyundai's don't ask, don't tell policy and with the service practices.
In this day where money is so short for a lot of people I would think dealerships would be more honorable and not tell customers they need a service that is really not needed.
I would really like to hear what Herb Chambers and Hyundai has to say about these complaints.