Wal-Mart Complaint - Disgusted with Walmart
WOODBRIDGE, VIRGINIA -- I was shopping at the Wal-Mart located at Potomac Mills in Woodbridge VA, on the night of Feb 21, 2004. I saw a crib (Graco 3-in-1 Aspen Convertible Sleep System), was priced at 89.50. Since my wife and are having another baby and the price was great for the crib we decided to purchase it. We had it brought to the lay-a-way department so we could continue shopping. After selecting all the items that we wanted, we then headed to lay-a-way to put money down on the 89.50 crib we saw.
After putting the money down we found that we were over charged. While we were discussing with your Customer Service Representative (CRS) Jennifer, another Couple came up with the same compliant. Jennifer then contacted someone in the infants department to come for a price check. Nancy was the CRS that responded to that call. She came and told us that the price was wrong and that she had changed it, to the right price of 114.50. After Nancy came I began to questions the CRS' Nancy and Jennifer to ask them what could be done and they uttered in response " the three dollar rule".
They explained that Wal-Mart policy is only to give three dollars off the wrong price or three dollars towards the right price. They were not very clear on explaining the Wal-Mart three-dollar policy. No resolve came from this exchange so I asked for the Manager, then the CRS the assistant store managers Lisa and Sara were called to the Lay-a-way department. Lisa and Sara came together but Lisa did all the talking. I asked what they could do adjust the price and satisfy our displeasure. The ticket price had 85.50 but the actual price was 114.50.
Now after tax the price of the crib was 120.03. We would have been charged 30.50 more than what the ticket price was. No resolve came from talking to the two assistantsí managers, they were not helpful and they were in decisive in their statements. I believe that the Assistant Store Managers should power and authority to satisfy customers especially when they admit fault. The CSR Nancy admitted the sales price was incorrect, as did the two Assistant Store Managers.