MetroPCS Complaint - Incompetent Customer Service
DALLAS, TEXAS -- Currently MetroPCS is my only phone. I'm not necessarily unhappy with the actually service or phone, but their customer service capabilities and attitude are horrendous. Because the free month they start you with is always the $45 plan with all the bells and whistles, I made sure to change my plan prior to my first payment to the $40 plan with NO extras. After making the change, I was told that my monthly bill would be $48.30. Okay...I paid it and all seemed well. Now my second payment is supposedly $49.21, so I called to find out why there was an extra $.91 on the bill. Here's a tip when calling that frustrating recorded 'help' line: choose the option 'manage my account' then say 'something else' when they ask you to state an option. Mind you, you'll be on hold for an eternity but it should get you to an agent. After figuring that out, I got some very rude gentleman (and I use that term loosely)who kept telling me that I had a leftover balance from the month before and said he 'thought' it might be due to end of the year taxes..? That's the equivalent of saying 'I have no idea and will just make up any excuse to explain what I don't know'. I will try obtaining my account number..something they don't give you when you first sign up..tomorrow and viewing my bill online myself. I haven't yet looked closely, but I suspect there might be a charge for that. Sigh.
I've never done business with anyone who won't provide at least an online bill for your convenience, but I've also never done business with a company who makes it so difficult to talk to customer service either. Just remember people, there is a HUGE difference between inexpensive and cheap. This company is just cheap. Management is invisible, customer service is incompetent and you really do get what you pay for.